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Quick-pay options are available based on carrier agreements and fees. The quick-pay amount and timing are outlined in the settlement terms.
Read full answerTypical documents include commercial invoice, packing list, and any customs filings specific to the lane. FleetX Direct can review requirements and coordinat...
Read full answerYes. Define your origin regions, destinations, trailer types, and availability windows. The system uses these preferences to match you with relevant loads.
Read full answerWe use safety, insurance, performance history, and lane fit to select carriers. FleetX Direct prioritizes reliable partners who meet your service requirements.
Read full answerWe surface market-aligned pricing, accessorial rules, and carrier performance data to reduce surprises. Better visibility helps maintain planned margin on ea...
Read full answerProvide your available pickup window and any delivery appointment rules during booking. We confirm carrier availability and align the schedule before dispatch.
Read full answerEquipment must be roadworthy, clean, and appropriate for the load type. Refrigerated or specialized loads may have additional requirements we will outline.
Read full answerYes. You can add PO numbers to shipments and invoices for reconciliation. PO fields can be required for specific accounts.
Read full answerFleetX Direct provides milestone tracking, ETA updates, and exception alerts. You can share customer-facing links or embed updates in your TMS.
Read full answerTaxes depend on jurisdiction, shipment type, and service. Any applicable taxes or fees are listed on the invoice with supporting details.
Read full answerProvide the receiving facility contact and scheduling rules at booking. We coordinate the appointment with the carrier and confirm the time before dispatch.
Read full answerWe validate authority, insurance, safety history, and performance before onboarding carriers. Continuous monitoring helps keep the network compliant and reli...
Read full answerYes. We can set up cost centers or reference fields to allocate charges by department or project. Provide the required PO or reference data.
Read full answerUse the sign-up form and provide your company details and contact information. After verification, you can access the dashboard and start requesting shipments.
Read full answerAdmins can invite users via email from the Users page. Assign the appropriate role so access matches their responsibilities.
Read full answerYes. Enable MFA in your account security settings and follow the setup steps. MFA adds an extra layer of protection for sensitive shipment data.
Read full answerPeak seasons and severe weather can tighten capacity and raise rates. We recommend booking early and keeping flexible pickup windows.
Read full answerCredit memos are issued to offset invoice balances when adjustments are approved. They appear in your billing history and can be applied to future invoices.
Read full answerCurrency and billing country settings are managed by your billing admin. Contact support if you need multi-currency or cross-border invoicing.
Read full answerYes. We recommend enclosed transport and higher insurance limits for classic or high-value vehicles. Share any special handling instructions upfront.
Read full answerYes. Our API supports load creation, status updates, and document retrieval. Contact your account team to enable access and review documentation.
Read full answerWe offer door-to-door and terminal options depending on location access. If the street is tight, we may coordinate a nearby meeting point.
Read full answerTransit time depends on distance, route, and carrier availability. We provide an estimated pickup window and delivery range when you book.
Read full answerExpedited service is available on select lanes with premium pricing. We prioritize pickup and route planning to meet tighter timelines.
Read full answerNavigate to Integrations and generate API keys or connect supported partners. For custom integrations, contact support for credentials and documentation.
Read full answerWe can source equipment for refrigerated, oversized, or high-value freight based on lane availability. Share handling requirements early so we can match the ...
Read full answerNet terms may be available after a credit review. Contact your account team to request terms and provide required financial documentation.
Read full answerKeep fuel around a quarter tank to reduce weight and ensure loading. For EVs, a moderate charge is recommended to allow loading and unloading.
Read full answerFleetX Direct uses encryption, role-based access, and audit logging. Enable MFA and strong passwords for the best protection.
Read full answerWe can coordinate a nearby meeting point if the carrier cannot access the street. Provide notes about restrictions so the driver can plan ahead.
Read full answerYes. We support LTL and partials with consolidation options that balance cost and transit time. Provide pallet count, dimensions, and freight class for accur...
Read full answerYes. Motorcycles and ATVs require specialized tie-downs and equipment. Share dimensions and pickup details so we can plan safe transport.
Read full answerProvide active operating authority, cargo and auto liability coverage, and W-9 information. We monitor expiration dates and may request updates before dispatch.
Read full answerInternational vehicle shipping requires customs documentation, compliance checks, and longer transit times. Our team can review requirements and coordinate w...
Read full answerWe provide training sessions, playbooks, and dedicated onboarding contacts. The goal is to launch quickly with clean data and reliable carrier coverage.
Read full answerYes. Our API can send invoice data and payment status updates to your systems. Contact your account team for access and documentation.
Read full answerYes. Choose email and in-app notifications for key events like pickup, delivery, or exceptions. Each user can customize their own settings.
Read full answerOpen the invoice in the billing portal and download the PDF copy. Paid invoices remain available for reporting and audits.
Read full answerLoad offers are sent through the FleetX Direct portal and notifications based on your lane preferences. You can accept, counter, or decline directly in the s...
Read full answerYes. Statements summarize invoices, payments, and balances for a selected period. You can download them from the billing portal.
Read full answerRemove personal items, wash the vehicle, and document existing damage with photos. Leave about a quarter tank of fuel and ensure the battery is charged.
Read full answerBilling admins can add or update payment methods in the Billing section. Changes take effect immediately for new invoices.
Read full answerYes. Submit a dispute from the billing portal with supporting details. We will review and respond with adjustments or clarification.
Read full answerComplete the carrier profile, upload authority and insurance documents, and set equipment preferences. Our team verifies compliance and activates your access...
Read full answerPersonal items are generally discouraged and may not be covered by carrier liability. If allowed, items must be below window level and not add excessive weight.
Read full answerUse the billing portal to add bank details and follow the payment instructions. We will confirm receipt once funds are posted.
Read full answerNote damage on the delivery inspection report and take photos immediately. We assist with the carrier claim process and required documentation.
Read full answerYes. We provide escalation paths for time-sensitive issues outside business hours. Use the support contact listed in your load details for urgent needs.
Read full answerSecure freight to prevent movement, label each unit with destination details, and include any handling instructions. For LTL, palletizing and shrink wrapping...
Read full answerLate payment terms are outlined in your service agreement and may include fees. Contact billing if you anticipate delays so we can coordinate.
Read full answerUse the "Forgot Password" link on the login page and follow the email instructions. For security, the reset link expires after a short time.
Read full answerBilling data flows from shipment milestones and approved accessorials. Settlement follows agreed terms with clear invoice visibility in the portal.
Read full answerInsurance charges appear as a separate line item with coverage details. You will see limits and premiums on the invoice.
Read full answerDocuments are stored by load with audit trails and searchable tags. PODs can be shared with shippers and used to trigger billing workflows.
Read full answerLet us know about tight turns, low clearances, or limited hours. We will match the right equipment and note accessorials to avoid delays.
Read full answerTypically you need a valid ID and proof of ownership or authorization to ship. For cross-border moves, customs documentation may also be required.
Read full answerYes. We can combine shipments into fewer loads to reduce cost and improve utilization. Share your schedule and volume so we can build the right consolidation...
Read full answerUse your FleetX Direct dashboard to see live location, milestones, and ETA updates. You can also share tracking links with customers for self-service visibil...
Read full answerAfter accepting a load, you receive a rate confirmation with pickup, delivery, and payment terms. Review and acknowledge it before dispatch.
Read full answerPost loads with required details and FleetX Direct matches them to eligible carriers. You can tender directly or review offers before awarding the load.
Read full answerWe need weight, dimensions, freight class or NMFC (if applicable), pickup and delivery requirements, and any accessorials. The more precise the details, the ...
Read full answerWe document incidents, collect evidence, and coordinate with both parties on timelines. FleetX Direct keeps claim status visible and centralizes paperwork.
Read full answerWe monitor carrier authority and insurance expirations and flag exceptions. This protects your network from lapses that can jeopardize coverage.
Read full answerCredit card payments made through the billing portal use Stripe's 3.40% + $0.30 fee for Canada billing addresses. Billing addresses outside Canada add 0.80% ...
Read full answerWe transport sedans, SUVs, trucks, vans, and specialty vehicles. Provide vehicle dimensions and weight so we can match the right equipment.
Read full answerUse the shipment details page to request a change or cancellation. If a carrier has already been dispatched, fees may apply based on time and distance.
Read full answerWe accept ACH, wire, and approved card payments depending on your account setup. Your billing settings will show available options.
Read full answerWe start with a discovery call, configure your lanes and customer requirements, and connect your team to the portal. Training covers quoting, tendering, and ...
Read full answerReport issues immediately with photos and delivery documentation. We coordinate with the carrier to investigate and guide you through claim timelines and req...
Read full answerYou can pin key widgets, adjust views, and save filters for recurring workflows. This keeps your most important metrics visible.
Read full answerThe driver completes a condition report at pickup and delivery, noting any existing or new damage. You should review and keep a copy for your records.
Read full answerWe can provide shipment activity data to support emissions tracking and sustainability reporting. Ask your account team about lane-level data exports and rep...
Read full answerYes. We support API and file-based integrations to sync loads, status updates, and documents. Our team will map data flows to match your TMS requirements.
Read full answerWe retain shipment, billing, and audit records to support compliance and reporting. Specific retention periods can be reviewed with your account team.
Read full answerTerminal-to-terminal means you drop off and pick up the vehicle at carrier terminals instead of door-to-door. This can reduce cost when access is limited.
Read full answerAccessorials are billed only after approval and supporting documentation. The invoice lists the accessorial type and any approval reference.
Read full answerYes. FleetX Direct supports recurring lanes with agreed service levels, pricing, and capacity commitments. Share your volume forecast to start the lane setup.
Read full answerAccessorials include liftgate, residential delivery, detention, limited access, and inside delivery. Disclose these at booking to avoid post-shipment adjustm...
Read full answerDeactivate the user to revoke access while preserving audit history. You can reassign open tasks and shipments to another user.
Read full answerInvoices are issued after delivery confirmation and document approval. You will receive a notification and can view invoices in the billing portal.
Read full answerTracking links provide live location updates and ETA information. You can access tracking from your FleetX Direct dashboard.
Read full answerClick the verification link sent to your email and complete any company validation steps requested. This helps us keep the network secure and compliant.
Read full answerWe track on-time pickup, on-time delivery, claims, and communication quality. These metrics help you select reliable partners and improve service levels.
Read full answerUpdate the pickup window in your FleetX Direct request as soon as possible. We will re-confirm carrier availability and adjust the plan to avoid delays or fees.
Read full answerWe review cancellation terms and issue credits or adjustments as appropriate. Documentation of carrier dispatch status helps determine final charges.
Read full answerWe review authority status, insurance, and safety history before assigning loads. Ongoing monitoring helps ensure compliant carriers stay active in the network.
Read full answerOpen transport is cost-effective and common for standard vehicles, while enclosed transport offers added protection from weather and debris. Enclosed service...
Read full answerFleetX Direct supports standard, expedited, and time-definite options depending on lane and capacity. We will surface the best-fit level based on your reques...
Read full answerCost is based on distance, vehicle size, transport type, seasonality, and availability. We also consider accessorials like residential pickup or enclosed ser...
Read full answerAccessorials are reviewed against shipper rules, with approvals tracked in the portal. This keeps billing clean and reduces invoice disputes.
Read full answerWe alert your team immediately and begin re-coverage with available carriers. Escalation rules and backup capacity help protect service commitments.
Read full answerSet defaults in your account preferences to speed up quoting. These defaults can be overridden per shipment when needed.
Read full answerPayment timing depends on agreed terms and document submission. Once PODs are approved, we process payment according to the rate confirmation.
Read full answerContact support to request account closure. We will confirm any open shipments and provide data retention guidance before deactivation.
Read full answerReports can be exported from the Analytics section in CSV format. Choose the date range and metrics to generate the export.
Read full answerRequest a quote by sharing origin, destination, pickup date, equipment type, and commodity details. FleetX Direct compares vetted carriers and returns a pric...
Read full answerSet alert rules for delays, missed appointments, or tracking gaps. FleetX Direct notifies your team and can trigger workflows to resolve issues faster.
Read full answerGo to Company Settings to update addresses, contacts, and billing preferences. Changes are logged for audit purposes.
Read full answerWe use role-based access, audit trails, and encrypted data storage. Security practices align with industry standards to protect sensitive freight and custome...
Read full answerAdmins can assign roles from the user management page. Roles control access to quotes, billing, and reporting features.
Read full answerProvide timely updates on pickup, transit, and delivery milestones. Proactive communication helps resolve exceptions quickly and improves shipper experience.
Read full answerCarrier liability is standard, and supplemental cargo insurance can be added for higher-value goods. We will outline coverage limits and costs during booking.
Read full answerYes, but it requires specialized equipment and loading plans. Let us know the vehicle condition so we can source the correct carrier and equipment.
Read full answerUpload PODs and supporting documents in the shipment portal or by email as instructed. Clear, legible copies speed up payment and closing.
Read full answerYes. Share customer tracking links branded with your company. This keeps your customer experience consistent while leveraging FleetX Direct visibility.
Read full answerUse the Locations section to add, edit, or deactivate addresses. Saved locations speed up quoting and ensure consistent pickup and delivery details.
Read full answerUse the Shipments page to filter completed loads by date, lane, or customer. You can export results for reporting.
Read full answerBilling admins can update contact information in Company Settings. Changes apply to new invoices and billing notifications.
Read full answerUse the Support page to submit a request or chat with our team. Provide shipment IDs for faster resolution.
Read full answerRefunds are issued to the original payment method once eligibility is confirmed. Timing depends on payment provider settlement cycles.
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