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Typical documents include commercial invoice, packing list, and any customs filings specific to the lane. FleetX Direct can review requirements and coordinat...
Read full answerWe use safety, insurance, performance history, and lane fit to select carriers. FleetX Direct prioritizes reliable partners who meet your service requirements.
Read full answerProvide your available pickup window and any delivery appointment rules during booking. We confirm carrier availability and align the schedule before dispatch.
Read full answerProvide the receiving facility contact and scheduling rules at booking. We coordinate the appointment with the carrier and confirm the time before dispatch.
Read full answerWe can source equipment for refrigerated, oversized, or high-value freight based on lane availability. Share handling requirements early so we can match the ...
Read full answerYes. We support LTL and partials with consolidation options that balance cost and transit time. Provide pallet count, dimensions, and freight class for accur...
Read full answerSecure freight to prevent movement, label each unit with destination details, and include any handling instructions. For LTL, palletizing and shrink wrapping...
Read full answerLet us know about tight turns, low clearances, or limited hours. We will match the right equipment and note accessorials to avoid delays.
Read full answerYes. We can combine shipments into fewer loads to reduce cost and improve utilization. Share your schedule and volume so we can build the right consolidation...
Read full answerUse your FleetX Direct dashboard to see live location, milestones, and ETA updates. You can also share tracking links with customers for self-service visibil...
Read full answerWe need weight, dimensions, freight class or NMFC (if applicable), pickup and delivery requirements, and any accessorials. The more precise the details, the ...
Read full answerUse the shipment details page to request a change or cancellation. If a carrier has already been dispatched, fees may apply based on time and distance.
Read full answerReport issues immediately with photos and delivery documentation. We coordinate with the carrier to investigate and guide you through claim timelines and req...
Read full answerWe can provide shipment activity data to support emissions tracking and sustainability reporting. Ask your account team about lane-level data exports and rep...
Read full answerYes. FleetX Direct supports recurring lanes with agreed service levels, pricing, and capacity commitments. Share your volume forecast to start the lane setup.
Read full answerAccessorials include liftgate, residential delivery, detention, limited access, and inside delivery. Disclose these at booking to avoid post-shipment adjustm...
Read full answerUpdate the pickup window in your FleetX Direct request as soon as possible. We will re-confirm carrier availability and adjust the plan to avoid delays or fees.
Read full answerFleetX Direct supports standard, expedited, and time-definite options depending on lane and capacity. We will surface the best-fit level based on your reques...
Read full answerRequest a quote by sharing origin, destination, pickup date, equipment type, and commodity details. FleetX Direct compares vetted carriers and returns a pric...
Read full answerCarrier liability is standard, and supplemental cargo insurance can be added for higher-value goods. We will outline coverage limits and costs during booking.
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