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Quick-pay options are available based on carrier agreements and fees. The quick-pay amount and timing are outlined in the settlement terms.
Read full answerYes. You can add PO numbers to shipments and invoices for reconciliation. PO fields can be required for specific accounts.
Read full answerTaxes depend on jurisdiction, shipment type, and service. Any applicable taxes or fees are listed on the invoice with supporting details.
Read full answerYes. We can set up cost centers or reference fields to allocate charges by department or project. Provide the required PO or reference data.
Read full answerCredit memos are issued to offset invoice balances when adjustments are approved. They appear in your billing history and can be applied to future invoices.
Read full answerCurrency and billing country settings are managed by your billing admin. Contact support if you need multi-currency or cross-border invoicing.
Read full answerNet terms may be available after a credit review. Contact your account team to request terms and provide required financial documentation.
Read full answerYes. Our API can send invoice data and payment status updates to your systems. Contact your account team for access and documentation.
Read full answerOpen the invoice in the billing portal and download the PDF copy. Paid invoices remain available for reporting and audits.
Read full answerYes. Statements summarize invoices, payments, and balances for a selected period. You can download them from the billing portal.
Read full answerYes. Submit a dispute from the billing portal with supporting details. We will review and respond with adjustments or clarification.
Read full answerUse the billing portal to add bank details and follow the payment instructions. We will confirm receipt once funds are posted.
Read full answerLate payment terms are outlined in your service agreement and may include fees. Contact billing if you anticipate delays so we can coordinate.
Read full answerInsurance charges appear as a separate line item with coverage details. You will see limits and premiums on the invoice.
Read full answerCredit card payments made through the billing portal use Stripe's 3.40% + $0.30 fee for Canada billing addresses. Billing addresses outside Canada add 0.80% ...
Read full answerWe accept ACH, wire, and approved card payments depending on your account setup. Your billing settings will show available options.
Read full answerAccessorials are billed only after approval and supporting documentation. The invoice lists the accessorial type and any approval reference.
Read full answerInvoices are issued after delivery confirmation and document approval. You will receive a notification and can view invoices in the billing portal.
Read full answerWe review cancellation terms and issue credits or adjustments as appropriate. Documentation of carrier dispatch status helps determine final charges.
Read full answerBilling admins can update contact information in Company Settings. Changes apply to new invoices and billing notifications.
Read full answerRefunds are issued to the original payment method once eligibility is confirmed. Timing depends on payment provider settlement cycles.
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