Find detailed answers for shippers, carriers, brokers, vehicle transport, account setup, and billing. Use keyword search or filter by category.
Use the sign-up form and provide your company details and contact information. After verification, you can access the dashboard and start requesting shipments.
Read full answerAdmins can invite users via email from the Users page. Assign the appropriate role so access matches their responsibilities.
Read full answerYes. Enable MFA in your account security settings and follow the setup steps. MFA adds an extra layer of protection for sensitive shipment data.
Read full answerNavigate to Integrations and generate API keys or connect supported partners. For custom integrations, contact support for credentials and documentation.
Read full answerFleetX Direct uses encryption, role-based access, and audit logging. Enable MFA and strong passwords for the best protection.
Read full answerYes. Choose email and in-app notifications for key events like pickup, delivery, or exceptions. Each user can customize their own settings.
Read full answerBilling admins can add or update payment methods in the Billing section. Changes take effect immediately for new invoices.
Read full answerUse the "Forgot Password" link on the login page and follow the email instructions. For security, the reset link expires after a short time.
Read full answerYou can pin key widgets, adjust views, and save filters for recurring workflows. This keeps your most important metrics visible.
Read full answerWe retain shipment, billing, and audit records to support compliance and reporting. Specific retention periods can be reviewed with your account team.
Read full answerDeactivate the user to revoke access while preserving audit history. You can reassign open tasks and shipments to another user.
Read full answerClick the verification link sent to your email and complete any company validation steps requested. This helps us keep the network secure and compliant.
Read full answerSet defaults in your account preferences to speed up quoting. These defaults can be overridden per shipment when needed.
Read full answerContact support to request account closure. We will confirm any open shipments and provide data retention guidance before deactivation.
Read full answerReports can be exported from the Analytics section in CSV format. Choose the date range and metrics to generate the export.
Read full answerGo to Company Settings to update addresses, contacts, and billing preferences. Changes are logged for audit purposes.
Read full answerAdmins can assign roles from the user management page. Roles control access to quotes, billing, and reporting features.
Read full answerUse the Locations section to add, edit, or deactivate addresses. Saved locations speed up quoting and ensure consistent pickup and delivery details.
Read full answerUse the Shipments page to filter completed loads by date, lane, or customer. You can export results for reporting.
Read full answerUse the Support page to submit a request or chat with our team. Provide shipment IDs for faster resolution.
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