Find detailed answers for shippers, carriers, brokers, vehicle transport, account setup, and billing. Use keyword search or filter by category.
Quick-pay options are available based on carrier agreements and fees.
Read full answerTypical documents include commercial invoice, packing list, and any customs filings specific to the lane.
Read full answerWe use safety, insurance, performance history, and lane fit to select carriers.
Read full answerWe surface market-aligned pricing, accessorial rules, and carrier performance data to reduce surprises.
Read full answerProvide your available pickup window and any delivery appointment rules during booking.
Read full answerEquipment must be roadworthy, clean, and appropriate for the load type.
Read full answerFleetX Direct provides milestone tracking, ETA updates, and exception alerts.
Read full answerTaxes depend on jurisdiction, shipment type, and service.
Read full answerProvide the receiving facility contact and scheduling rules at booking.
Read full answerWe validate authority, insurance, safety history, and performance before onboarding carriers.
Read full answerUse the sign-up form and provide your company details and contact information.
Read full answerAdmins can invite users via email from the Users page.
Read full answerPeak seasons and severe weather can tighten capacity and raise rates.
Read full answerCredit memos are issued to offset invoice balances when adjustments are approved.
Read full answerYes.
Read full answerCurrency and billing country settings are managed by your billing admin.
Read full answerWe offer door-to-door and terminal options depending on location access.
Read full answerTransit time depends on distance, route, and carrier availability.
Read full answerExpedited service is available on select lanes with premium pricing.
Read full answerNavigate to Integrations and generate API keys or connect supported partners.
Read full answerWe can source equipment for refrigerated, oversized, or high-value freight based on lane availability.
Read full answerNet terms may be available after a credit review.
Read full answerKeep fuel around a quarter tank to reduce weight and ensure loading.
Read full answerWe can coordinate a nearby meeting point if the carrier cannot access the street.
Read full answerFleetX Direct uses encryption, role-based access, and audit logging.
Read full answerProvide active operating authority, cargo and auto liability coverage, and W-9 information.
Read full answerInternational vehicle shipping requires customs documentation, compliance checks, and longer transit times.
Read full answerWe provide training sessions, playbooks, and dedicated onboarding contacts.
Read full answerOpen the invoice in the billing portal and download the PDF copy.
Read full answerLoad offers are sent through the FleetX Direct portal and notifications based on your lane preferences.
Read full answerRemove personal items, wash the vehicle, and document existing damage with photos.
Read full answerBilling admins can add or update payment methods in the Billing section.
Read full answerComplete the carrier profile, upload authority and insurance documents, and set equipment preferences.
Read full answerPersonal items are generally discouraged and may not be covered by carrier liability.
Read full answerUse the billing portal to add bank details and follow the payment instructions.
Read full answerNote damage on the delivery inspection report and take photos immediately.
Read full answerSecure freight to prevent movement, label each unit with destination details, and include any handling instructions.
Read full answerLate payment terms are outlined in your service agreement and may include fees.
Read full answerUse the "Forgot Password" link on the login page and follow the email instructions.
Read full answerBilling data flows from shipment milestones and approved accessorials.
Read full answerInsurance charges appear as a separate line item with coverage details.
Read full answerDocuments are stored by load with audit trails and searchable tags.
Read full answerTypically you need a valid ID and proof of ownership or authorization to ship.
Read full answerLet us know about tight turns, low clearances, or limited hours.
Read full answerUse your FleetX Direct dashboard to see live location, milestones, and ETA updates.
Read full answerAfter accepting a load, you receive a rate confirmation with pickup, delivery, and payment terms.
Read full answerPost loads with required details and FleetX Direct matches them to eligible carriers.
Read full answerWe need weight, dimensions, freight class or NMFC (if applicable), pickup and delivery requirements, and any accessorials.
Read full answerWe document incidents, collect evidence, and coordinate with both parties on timelines.
Read full answerWe monitor carrier authority and insurance expirations and flag exceptions.
Read full answerWe transport sedans, SUVs, trucks, vans, and specialty vehicles.
Read full answerUse the shipment details page to request a change or cancellation.
Read full answerReport issues immediately with photos and delivery documentation.
Read full answerWe start with a discovery call, configure your lanes and customer requirements, and connect your team to the portal.
Read full answerWe accept ACH, wire, and approved card payments depending on your account setup.
Read full answerYou can pin key widgets, adjust views, and save filters for recurring workflows.
Read full answerThe driver completes a condition report at pickup and delivery, noting any existing or new damage.
Read full answerWe can provide shipment activity data to support emissions tracking and sustainability reporting.
Read full answerWe retain shipment, billing, and audit records to support compliance and reporting.
Read full answerTerminal-to-terminal means you drop off and pick up the vehicle at carrier terminals instead of door-to-door.
Read full answerAccessorials are billed only after approval and supporting documentation.
Read full answerAccessorials include liftgate, residential delivery, detention, limited access, and inside delivery.
Read full answerDeactivate the user to revoke access while preserving audit history.
Read full answerTracking links provide live location updates and ETA information.
Read full answerInvoices are issued after delivery confirmation and document approval.
Read full answerClick the verification link sent to your email and complete any company validation steps requested.
Read full answerWe track on-time pickup, on-time delivery, claims, and communication quality.
Read full answerUpdate the pickup window in your FleetX Direct request as soon as possible.
Read full answerWe review cancellation terms and issue credits or adjustments as appropriate.
Read full answerWe review authority status, insurance, and safety history before assigning loads.
Read full answerOpen transport is cost-effective and common for standard vehicles, while enclosed transport offers added protection from weather and debris.
Read full answerCost is based on distance, vehicle size, transport type, seasonality, and availability.
Read full answerFleetX Direct supports standard, expedited, and time-definite options depending on lane and capacity.
Read full answerAccessorials are reviewed against shipper rules, with approvals tracked in the portal.
Read full answerWe alert your team immediately and begin re-coverage with available carriers.
Read full answerSet defaults in your account preferences to speed up quoting.
Read full answerPayment timing depends on agreed terms and document submission.
Read full answerContact support to request account closure.
Read full answerReports can be exported from the Analytics section in CSV format.
Read full answerRequest a quote by sharing origin, destination, pickup date, equipment type, and commodity details.
Read full answerSet alert rules for delays, missed appointments, or tracking gaps.
Read full answerGo to Company Settings to update addresses, contacts, and billing preferences.
Read full answerWe use role-based access, audit trails, and encrypted data storage.
Read full answerAdmins can assign roles from the user management page.
Read full answerCarrier liability is standard, and supplemental cargo insurance can be added for higher-value goods.
Read full answerProvide timely updates on pickup, transit, and delivery milestones.
Read full answerYes, but it requires specialized equipment and loading plans.
Read full answerUpload PODs and supporting documents in the shipment portal or by email as instructed.
Read full answerUse the Locations section to add, edit, or deactivate addresses.
Read full answerUse the Shipments page to filter completed loads by date, lane, or customer.
Read full answerBilling admins can update contact information in Company Settings.
Read full answerUse the Support page to submit a request or chat with our team.
Read full answerRefunds are issued to the original payment method once eligibility is confirmed.
Read full answer